What our customers say

HMSHost/Avolta

Ronald Loendersloot, Managing Director HMSHost Nederland

HS Brands’ strength lies in their flexibility: they respond quickly and adapt proactively to busy, dynamic environments where people are constantly on the move, such as airports and shopping centres. Thanks to this strong partnership, we can further enhance our standards of hospitality and create even more memorable experiences for our guests.

Keukenhof

Martine de Ridder, Communicatie en Event Manager

As Keukenhof, we are delighted with our successful partnership with HS Brands. For several years, we have chosen HS Brands as our partner to survey the service and customer focus of our beautiful park using Mystery Guests.

2theloo

Vincent Herfst, Head of Operations

Since 2023, 2theloo has been working with the team at HS Brands. HS Brands carries out monthly site checks for our sites at petrol stations in the Netherlands, Belgium, Germany and Hungary.

RAI Amsterdam

John Nelemans, Manager Services

At RAI Amsterdam, we regularly evaluate our own exhibitions using mystery visits. HS Brands carries out these visits for us and the insights we gain from them are very valuable for optimising our services.

Shell Car Wash

Niels Boerkamp, Sr. Category Manager - Benelux

We started our collaboration with HS Brands at Shell Car Wash in mid-2024 and the first results are already of great value to our services. Every quarter, mystery shoppers check the car washes at approximately 90 Shell stations in the Netherlands. We are very pleased with the insights this provides.

A'DAM LOOKOUT

Nienke Gritters Doublet, HR Manager

A'DAM LOOKOUT is an observation deck with unparalleled panoramic views of Amsterdam with ‘Over The Edge’ on the roof: Europe's highest swing. We attach great importance to the guest experience, which is why we deploy mystery guests monthly to assess the customer journey in LOOKOUT.

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