“The guest experience is at the heart of everything we do and is in line with our mission to make every journey a pleasant one for every traveller. HS Brands has been successfully managing our mystery shopping programmes for many years. Thanks to their bespoke questionnaires, we gain valuable insights that help us to continuously improve the guest experience.
HS Brands’ strength lies in their flexibility: they respond quickly and adapt proactively to busy, dynamic environments where people are constantly on the move, such as airports and shopping centres. Thanks to this strong partnership, we can further raise our standards of hospitality and create even more memorable experiences for our guests.”
Ronald Loendersloot, Managing Director HMSHost Nederland
Further information about our partner: www.avoltaworld.com