Request a Mystery Visit
We work with clients including Marriott Hotel, Van der Valk Hotel, Hard Rock Hotel, Le Clémond Hotel and Limar Hotel in Brussels. We know the hotel industry well and understand what guests pay attention to during their stay.
During a mystery visit, a trained mystery guest from HS Brands visits your hotel as a regular guest. The visitor goes through the entire customer journey and assesses all key touchpoints. This includes the friendliness of staff, response times, room cleanliness, service quality, upsell opportunities, atmosphere, hospitality and the extent to which your hotel promise is delivered. Afterwards, you receive a clear report with findings, scores and practical recommendations.
Mystery visits and hotel classification
Did you know that hotels wishing to obtain or maintain a 3 or 4 star classification may be required to regularly carry out a mystery visit covering the full customer journey?
A professional mystery visit helps your hotel gain demonstrable insight into the quality of its service. This not only helps you meet important quality requirements, but also provides you with practical improvement points straight away.
Contact us using the form below to request a quote.
