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Who are we
Over twenty years, HS Brands has helped organizations understand what really happens at customer touchpoints. As part of a global network, we manage qualitative research projects worldwide, coordinated from our European offices. This allows you to make better decisions based on reliable and comparable insights.
Make better decisions with clear insights
With a network of over one million shoppers, auditors and loss prevention professionals around the globe, we proudly partner with some of the world's most recognized brands to ensure consistent performance and customer experience.
We deliver fast and reliable customer insights across markets worldwide. Our custom-made surveys and audits are tailored to your brand and objectives. The result: clear and independent insights, translated into a concise advisory report that shows actionable insights that boost service and loyalty, enforce compliance and protects your bottom line.
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Worldwide network
International Mystery Shopping
With multiple offices around the world, we are able to deliver our services in over 175 countries with staff who are knowledgeable about the culture of each specific region. Our team and global coverage are built on a strong database over one million shoppers, a number we aim to grow to always match the specific target audience of the client, anywhere in the world.
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Improve your customer satisfaction by choosing one of our multiple solutions. We’ll respond within one business day.