Measuring customer satisfaction

Why measure customer satisfaction?

Measuring customer satisfaction is a crucial factor in promoting customer loyalty, which in turn has significant impact on an organisation's financial performance. Ensuring satisfied customers is the optimal strategy for retaining existing customers and strengthening their loyalty to your organisation. Customer satisfaction is one of the many Key Performance Indicators (KPIs) that both for-profit and non-profit organisations use as measurement tools. Discover effective methods to measure customer satisfaction to optimise your company's performance.

Measuring customer satisfaction with the review monitor.

One way to measure customer satisfaction is the review monitor. It clearly displays all your online reviews in one online dashboard. Your brand's image can be significantly influenced by online reviews, but keeping track of them on different platforms can be a challenge.

Our social media monitor simplifies this process. Every day, we collect all reviews about your company (by location) from various platforms in a clear dashboard. Here you not only see all the reviews, but you also have direct access to a link to respond to each review. Improve your online reputation with our advanced review monitor.

Measuring customer satisfaction with the Feedbox.

Want to optimise the customer experience but don't know where to start? The Feedbox provides instant insight into the entire customer journey, from appreciation to visitor behaviour. This results in satisfied customers, repeat visits and increased turnover. The Feedbox, an unmanned on-site survey column, continuously collects honest and sincere feedback from your customers, all year round.

Not an annual snapshot, but continuous feedback with quick adjustments and fine-tuning. With clear questions, room for your own input and in-depth options, you gain insight into almost everything about your customers. Let every customer look back on their last visit with a positive feeling, supported by the expertise of our research experts.

Your predecessors

Discover below several success stories of organisations we have assisted in measuring customer satisfaction. Are you also curious about what we can do for your organisation? Fill in the form below and we will contact you.