There are many forms within the category of Mystery guest research. Are you looking for insight into the consumer's experience during an actual visit, a telephone conversation, mail contact or during a visit to your website or online shop? Especially for the healthcare sector, we have developed healthcare research which can be carried out in any department by real patients.
For in-depth customer experiences from the first to the last contact moment.
An initial impression is often made at the first contact.
With the right customer experience, you turn your customers into loyal customers.
More than ever, issues such as safety and hygiene are preconditions for a good customer experience.
Patient journey visualised by a qualitative care survey.