Measuring customer satisfaction through analysis of online reviews.
In the labyrinth of different online media platforms, it is virtually impossible to keep track of everything on a daily basis. We can help you with our social media monitor. HS Brands collects all reviews and reactions from all social media channels concerning your company on a daily basis. These are summarised in one clear dashboard.
The dashboard not only shows all comments but there is also a direct link to respond to all comments. The biggest advantage of this is that you yourself get a lot of insight into the comments customers have made on your company and you can easily respond to them via one tool.
In addition, we display a combined 'social rating' of all platforms and per platform specifically. To get better insight into, for example, a branch manager responding to reviews, the monitor also tracks all activity and everything is shown to you. So that you can judge for yourself whether there is sufficient response and in the desired way