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Coolblue
Since 2011, we have been working with great enthusiasm with HS Brands to gain insight ...
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I-Sec
In order to remain the best security partner at Schiphol, we attach great importance ...
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Dirk
Our processes must be optimally arranged and employees must be professional and customer-friendly. Various ...
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"The employees” Again at number 1
Recent research by HS Brands among more than 7,500 consumers has shown that “...
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The value of customer satisfaction surveys
Which organization is not involved in describing the customer journey. Companies describe their brand/...
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Mystery Shopping as a research method
Mystery Shopping is a research method that is primarily aimed at assessing the services ...
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Transparency is important in research
Recognize that feeling that research sometimes feels like control? Step by step, all points ...
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NPS, NLS, NTS, CES…but why?
In the world of qualitative experience studies, all kinds of Customer Experience KPIs have ...
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