Customer satisfaction research

Why customer satisfaction research?

Higher customer satisfaction is crucial for the success of your business. Our customer satisfaction surveys clearly capture customers' appreciation of your products, services, service, and employees. Improve your bottom line with higher customer satisfaction, while customer retention is often more cost-effective than acquiring new customers. Prevent negative reviews by dissatisfied customers by proactively measuring and improving.

At HS Brands, we do various customer satisfaction surveys; an online satisfaction survey after a visit, a short and concise questionnaire on a tablet in the shop or showroom, an analysis of online reviews or an in-depth mystery guest survey matching your company's core values. We have the appropriate solution and will gladly advise you which survey suits your goals so that you can achieve the desired result.

Discover common topics in customer satisfaction surveys below:

Overall satisfaction: the overall customer satisfaction with your company in a report grade
Net Promoter Score (NPS): the extent to which customers would recommend your company
Loyalty: how engaged and loyal are your customers to the company

At HS Brands, we give you insights and concrete recommendations that you can use to improve customer satisfaction immediately.