klanttevredenheidsonderzoek, gastbeleving, klanttevredenheid meten, mystery guest onderzoek
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References

What our customers say

We have proudly worked for a number of beautiful brands at home and abroad for years. Read below some of our customer experiences about our services. May we also add you to this beautiful list soon?

HS Brands Europe

Shell Car Wash

Niels Boerkamp, Sr. Category Manager - Benelux

We started our collaboration with HS Brands at Shell Car Wash in mid-2024 and the first results are already of great value to our services. Every quarter, mystery shoppers check the car washes at approximately 90 Shell stations in the Netherlands. We are very pleased with the insights this provides.

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HS Brands Europe

2theloo

Vincent Herfst, Head of Operations

Since 2023, 2theloo has been working with the team at HS Brands. HS Brands carries out monthly site checks for our sites at petrol stations in the Netherlands, Belgium, Germany and Hungary.

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HS Brands Europe

RAI Amsterdam

John Nelemans, Manager Services

At RAI Amsterdam, we regularly evaluate our own exhibitions using mystery visits. HS Brands carries out these visits for us and the insights we gain from them are very valuable for optimising our services. 

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HS Brands Europe

Keukenhof

Martine de Ridder, Communicatie en Event Manager

As Keukenhof, we are delighted with our successful partnership with HS Brands. For several years, we have chosen HS Brands as our partner to survey the service and customer focus of our beautiful park using Mystery Guests.

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HS Brands Europe

A'DAM LOOKOUT

Nienke Gritters Doublet, HR Manager

A'DAM LOOKOUT is an observation deck with unparalleled panoramic views of Amsterdam with ‘Over The Edge’ on the roof: Europe's highest swing. We attach great importance to the guest experience, which is why we deploy mystery guests monthly to assess the customer journey in LOOKOUT.

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HS Brands Europe

HMSHost

Ad Willemsen, General Manager HMSHost

For more than 12 years, we have been working with HS Brands to our full satisfaction. Thanks to the tailor-made questionnaires, we get a good insight into how we can further improve the guest experience.

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HS Brands Europe

Cool Blue

Marc van Elderen, Retail Manager Coolblue

Since 2011, we have been working with great enthusiasm with HS Brands to gain insight into the customer focus of our employee in the stores in the Netherlands and Belgium.

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HS Brands Europe

I-Sec

Mart Vergouwen, CEO & Managing Director I-SEC International Security B.V.

To remain the best security partner at Schiphol, we value quality highly. Besides training and workshops, we have set up a programme with HS Brands whereby our security filters at Schiphol are periodically visited by Mystery Passengers.

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HS Brands Europe

Smit&Dorlas

Sanne van der Straaten, marketing director

For SMIT&DORLAS, an optimal branded coffee experience is of the utmost importance. We have asked HS Brands to provide insight into the coffee experience of SMIT&DORLAS among our end users by means of a tailor-made survey within the walls of a number of our catering customers.

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Solutions

  • Mystery Guest Study
  • Real-time Feedback
  • Customer satisfaction
  • Employee satisfaction
  • Social media monitoring
  • Fraud prevention

 

  • Service concept
  • Customer journey mapping
  • Customer satisfaction research
  • Mystery guest study
  • Guest experience
  • Measuring customer satisfaction

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