Improve the customer experience of your service or product

Do you think inside out or outside in? Do you really know what your target audience is experiencing or do you think you know? When making plans, training employees and teams or realizing growth, it is relevant to know what your guest or customer experiences, why they choose your product or service and what their wishes are.

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Blog

HS Brands Europe

"The employees” Again at number 1

Recent research by HS Brands among more than 7,500 consumers has shown that “...

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HS Brands Europe

The value of customer satisfaction surveys

Which organization is not involved in describing the customer journey. Companies describe their brand/...

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HS Brands Europe

Mystery Shopping as a research method

Mystery Shopping is a research method that is primarily aimed at assessing the services ...

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HS Brands Europe

Transparency is important in research

Recognize that feeling that research sometimes feels like control? Step by step, all points ...

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HS Brands Europe

NPS, NLS, NTS, CES…but why?

In the world of qualitative experience studies, all kinds of Customer Experience KPIs have ...

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