Recent research by HS Brands among more than 7,500 consumers has shown that “The guest-oriented behavior of employees&...
Which organization is not involved in describing the customer journey. Companies describe their brand/product, their customers, the phases ...
Mystery Shopping is a research method that is primarily aimed at assessing the services of companies and institutions. Read more
Recognize that feeling that research sometimes feels like control? Step by step, all points are checked to check for ...
In the world of qualitative experience studies, all kinds of Customer Experience KPIs have been developed. Critical performance indicators ...
