The image of your brand can be made or broken by online reviews. Consumer feedback on an online platform such as Google, Facebook, Tripadvisor, etc. is frequently consulted to get an idea of a product or service. Actively responding to these reviews is a must, whether they are positive or negative.
Overview and control over your reviews
In the maze of platforms, it is almost a day's work to keep track of everything. With our social media monitor, we can help you with this.
All reviews about your company (per location) are extracted from all platforms on a daily basis and combined in a clear dashboard. Not only are all reviews shown, there is also an immediate link to respond to all reviews. In addition, we display a combined 'social rating' of all platforms and per platform specifically.
To get a good idea of the extent to which reviews are responded to (by location managers), the monitor keeps track of responses and displays an actual ratio.